Last updated: January 1, 2026
LabelRails Financial Services Ltd. ("LabelRails," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information in connection with our financial services. LabelRails Financial Services Ltd. is a FINTRAC-registered MSB (#C10001594) headquartered at 329 Howe Street, Vancouver, BC V6C 3N2, Canada.
2.1 Identity Information: Full legal name, date of birth, government-issued identification, address, email, phone number, and for business accounts: corporate registration, beneficial ownership, and authorized signatories.
2.2 Financial Information: Bank account details, transaction history, source of funds documentation, and payment information.
2.3 Automatic Information: IP address, browser type, device info, usage data, and cookies when you visit our website.
Service Delivery: Account management, transaction processing, foreign exchange, money transfers, virtual currency services, and payment processing.
Compliance: KYC/CDD verification, AML/ATF screening, transaction monitoring, suspicious transaction reporting to FINTRAC, and regulatory record keeping as required under the PCMLTFA.
Security: Fraud detection, account protection, and enforcing our Terms of Service.
We do not sell personal information. We share information with: banking and payment partners to execute transactions, identity verification and compliance providers, FINTRAC and other regulators as required by law, and law enforcement pursuant to valid legal process.
We employ encryption, access controls, secure infrastructure, and continuous monitoring to protect your personal and financial information.
We retain records for a minimum of 5 years from the date of the transaction or the date the account is closed, as required under the PCMLTFA.
Under Canadian privacy law (PIPEDA), you have the right to access, correct, and in certain cases delete your personal information. Contact info@labelrails.com to exercise these rights.
LabelRails Financial Services Ltd. · Attn: Privacy Officer · 329 Howe Street, Vancouver, BC V6C 3N2, Canada · info@labelrails.com